Support

Get help with RinaWarp.

Contact, FAQ, known issues, and billing help in one support surface.

Contact

Technical

Send the app version, platform, installer type, failing command, and a short description of the workflow.

Critical install issue

If the installer or checksum looks wrong, stop before running it and contact support.

FAQ

My paid plan is not showing.

Use the account restore flow with the billing email from checkout. If it still fails, email support with that billing email.

The installer failed.

Send the installer type, Linux distribution, error text, and whether the checksum matched.

A repair did not work.

Include the failing command, the expected result, and whether Terminal Pro showed verification output.

I need billing help.

Billing issues are handled through Stripe records and your billing email, not public referral or diagnostic tools.

Known issues

  • Linux is the only public beta installer currently offered.
  • Windows and macOS are not listed until signed, verified installers exist.
  • Minimal Linux images may need GUI/runtime packages before AppImage starts cleanly.
  • Package registry or network failures can block repair verification even when the code fix is correct.

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